The Human Resources (HR) Professional's Workshop

The course will focus on enhancing the skills of Human Resources professionals

Introduction to Human Resources

Designed to help HR assistants, administrators and managers who would like to work more closely with the HR functions. You will learn how to be effective when dealing with HR issues, recruitment, discipline, grievance, appraisal, training etc, and to ensure HR administration is correct and effective? The course is designed to help managers and HR professionals work as efficient teams.

What you will learn:

	Understanding the role of Human Resources
	An insight into employment law
	An understanding of the importance of documentation and records
	An understanding of terms and conditions, work and family, and dispute resolution
	Pitfalls to avoid
	How to access appropriate support for your role
	How to be effective when arranging various HR meetings, eg recruitment, discipline, grievance, appraisal, training etc
	How to ensure HR administration is correct and effective

The HR Administrator Course

This course will help HR Administrators to be more effective in your role as you learn skills specific to the job and explore the importance of documentation, accuracy, timing, sensitivity, confidentiality and a positive attitude.

What you will learn:

	Why effective documentation is important
	How to be sure that your documentation is up to standard
	How to be efficient when preparing a range of HR functions; recruitment, appraisals, discipline, grievance, training etc
	Effective note taking
	Report writing skills
	Mending the net – a session on how to spot potential problems and how to act positively in these circumstances
	Positive thinking and positive behaviour
	The real world – understanding where the admin role links with Human Resources policies and activities and the key link with the business
	Overview of employment law

Discipline and Grievances at Work

Even in a well-run business, it may sometimes be necessary to take disciplinary action against employees or deal with grievances raised by employees.

Upgrade your manager’s skills by sending them on a practical and effective training event to help improve their knowledge and skills.  The course is fast moving and packed with information and techniques to help them to:

	Learn the key requirements of handling disciplinary and grievance procedures
	Understand the procedure and learn how to avoid pitfalls
	Discuss practical case studies relating to discipline and grievance
	Walk through the process from beginning to end
	Learn how to avoid costly mistakes and reduce claims against your business
	Learn how to use informal methods, stating standards, counselling, coaching etc to resolve issues
	How to conduct an investigation
	How to conduct a disciplinary hearing
	How to conduct a grievance meeting

How to conduct an investigation

This course is ideal for managers, supervisors and HR professionals who may be required to conduct investigations regarding capability or conduct. The course will cover:

How to conduct a grievance hearing

This course is ideal for managers, supervisors and HR professionals who may be required to conduct or be involved in the grievance process including hearings and appeals. The course will cover:

Employee Engagement

During times of change and uncertainty this course is ideal for managers, supervisors and HR professionals to help you maintain motivation through effective employee engagement. The course will cover:

Selection Interviewing

Invest in a course that is fast moving and packed with ideas to help you to:

Appraisal Interview Skills

The purpose of the course is to assist appraisers in the process of conducting appraisal interviews.  The course is a blend of input, discussion and practical learning in preparing and conducting appraisal interviews. Delegates will work in small groups to study and address case studies.

What will you learn?

The course will include:

	Learning to prepare for appraisal interviews
	Techniques of conducting review interviews including:
	- Questioning skills
	- Self appraisal
	- Giving feedback and using examples
	- Tackling difficult issues
	- Identifying training needs
	- Documentation

What some of our delegates have said about the HR Collection:

“As a fairly new HR professional, this course really opened my eyes to the challenges faced by HR Managers on a daily basis. What I found particularly useful was the down-to-earth and practical advice in tackling these challenges, specifically in terms of balancing the general day-to-day operational HR with a more strategic vision. The course was clear, well thought out and really met my needs”.
Racheal Timbers, CIPD graduate member
HR Managers’ course

“Excellent...I found it very interesting and it has made me want to be much more involved”
 Kerry Wells, SEM Limited

“Excellent...totally appropriate... upbeat...the trainer had a positive approach, friendly and relaxed atmosphere. The day flew by and I achieved a lot of information to take back to work and put in practice.”
Punam, Nippon Express

“Ideal as an introduction to HR targeting key areas that were of interest and benefit”
Eleonore Cooke, Thyssenkrupp

“Totally appropriate...provided a great foundation in the principles of HR and HR practitioners”
Stephanie Davey, Turnstone Consultancy

“Easy to understand, explained points clearly”
Claire Kelly, The Clinkard Group

“Several of our team have attended Syd Strike’s Selection Interview Skills sessions and we have found that the content and style is just perfect, equipping our interviewers with new skills and answering many searching questions.”
Sarah Flynn, HR Business Partner, Charteris PLC