Management Development - Skills Training - Syd Strike Training Solutions

Our solutions range from consultation and advice, coaching, audits as well as motivation and skills training.

Our training covers all levels of personnel from director and senior management level to supervisory and operational level.

You can benefit from a whole range of solutions including in company training courses, executive coaching, human resources (HR) and trainer mentoring, and courses in leadership, team building, communication, customer care or employment law. We have assisted numerous companies in achieving Investors in People (IIP).

View our range of in-company training courses:

For full details on all the courses we offer, please click on the titles below:

Appraisal Skills
•	Learning to prepare for appraisal interviews
•	Techniques of conducting review interviews including:
	questioning skills, self appraisal, feedback skills, tackling difficult issues, identifying training needs, documentation, goal setting, improving performance, follow up

Assertiveness
During this fast moving course delegates will learn:
•	Truly assertive behaviour, the power of cooperation, how to gain self confidence, coping with aggression, and hostility, saying no, the broken record technique, dealing with pressure, listening skills, dealing with difficult people, speaking up, treating others as they should be treated, withdrawing is a skill, negotiating – the basics, managing stress, creating 'WinWin' situations, self esteem, how to be effective

Coaching for Performance
Coaching is a key activity in performance improvement and is incredibly effective in improving business results and staff motivation. This course is a must for all managers, team leaders and supervisors.

Coaching Skills
•	Learn how to be an effective coach.
•	Learn coaching and mentoring skills, how to become a motivational coach, Learn about executive coaching and facilitation skills

Communication Skills
Do you have you a need to improve communication in your business? Do employees complain about ineffective communication? Are you concerned about the effect that poor communication has on your customers? Improving your communications can make a significant difference to morale, performance, profit and customer satisfaction.

Complaint Handling
For all front line staff – this course will help you learn how to provide excellent customer service, how to avoid complaints, how to diffuse potentially hostile situations, how to turn complaints into sales.

Conflict Management Skills
How important is it for you to handle conflict in the workplace positively and effectively? Equip your managers and staff to handle workplace conflict positively and effectively. We deliver a range of courses to help you deal positively with workplace conflict and aggressive and hostile customers

Customer Care
This fast moving, motivational course will provide your employees with: 10 reasons to be motivated for customer service, ideas and reasons to think positively, skills and motivation to use positive thinking for company and personal success, 7 key skills for providing excellent customer service, skills to turn complaints into sales.

Discipline and Grievance
Managers - Do you know how to handle a disciplinary procedure? Are you aware of the pitfalls? Can you deal effectively with a grievance? This course will walk through the disciplinary and greivance process, give you skills and answer your questions.

Diversity
Learn how you the manager can avoid inadvertently discriminating in the workplace, how to protect disadvantaged or under-represented groups within the workplace, effective methods for ensuring your team members operate with equality and fairness, how to develop a strategic and operational approach to the management of diversity, equality & discrimination.

Executive Coaching
Executive coaching is a powerful tool to assist busy Chief Executives and Senior Managers. Hire an experienced coach who will discuss management, people or personal issues with you, in total confidence.

High Performing Managers
Are your managers getting the results your business needs? This requires commitment to performance, training and development right at the top of your organisation. Your senior managers and your junior managers need to be dedicated to your cause and be passionate about people as well as understanding the importance of performance and profit. Invest in our two day High Performing Manager training seminar and you will return to work buzzing with ideas and plans to transform your workplace and significantly improve performance and morale.

HR for Non HR Managers
Do your line managers know the essentials of human resources and employment law? Would you like to avoid costly mistakes by equipping them with essential knowledge and understanding that will help them to manage effectively and avoid employment law pitfalls? Would you like to create greater understanding, cooperation and partnership with your HR and management teams?
This course is designed formanagers who would benefit by understanding the fundamentals of human resource management and by learning how to be more effective managers as they work in partnership with their HR colleagues.

Human Resources (HR) Professional's Workshop
Are you a Human Resources Professional?
Are you keen to do a great job and advance your career?
Would you like to improve your management skills?

Influencing Skills - How to influence and persuade
You can enjoy the benefits of a practical training programme designed for managers, sales people, negotiators and others whose success depends on influencing and persuading people. The training is designed to help you to feel confident in influencing situations. You will learn what makes people tick and a range of influencing styles and skills so that you will be able to choose an appropriate style that will get results and success for you and your organisation.

Information Technology
How important is technology to your business? Did you know that staff who are proficient in information technology will help you increase revenue and reduce costs?

Introduction to Human Resources
Are you a Human Resources Assistant, Administrator or a Line Manager ? Do you administer HR activities, manage staff, deal with disciplinaries or recruitment?Would you like some help in how to be effective when dealing with HR issues, recruitment, discipline, grievance, appraisal, training etc, and to ensure HR administration is correct and effective?

Leadership
We provide a range of leadership modules including, focussed leadership, customer focussed leadership, motivational leadership, team building, influencing, communication skills, problem solving skills and more.

Leadership (How to put zip in your team)
You will learn: how to lead by positive example, what motivates the 21st century workforce, how to eliminate de motivators, dozens of ideas for improving performance and motivation, pitfalls to avoid, how to encourage ideas from the team, delegations skills, how to facilitate negative people into becoming positive team members, the ZIP factor.

Life Coaching: Improving your personal and work life
Life coaching is about getting the very best out of life and enabling you to make decisions that will improve your life. You may see a Life Coach for very many different and diverse reasons, for example: confidence building; using Career Coaching to climb the career ladder faster; Executive Coaching to achieve well and feel more fulfilled at work; to improve relationships with family and partners; to learn parenting skills that benefit both the child and parent; to gain a spiritual meaning to life, or a desire to 'get sorted'. Our Life Coaching is relaxed and comfortable and, although this is serious stuff, we try to have fun along the way!

Management Academy
Do you want your managers to be trained or do you want them to get results? The Syd Strike Management Academy offers you personal support. You have a personal coach and mentor and we work with you over a set period to help you achieve real performance and motivation results where you work. Your programme is designed to meet your exact needs.

Management Development
Keep ahead of the game. Improve your management skills in 2011. Overcome the problems of downsizing by improving team motivation and managing efficiently. Can your company afford to employ ‘average’ managers?

Managing Attendance - The Collaborative Approach
A dynamic session for managers, supervisors and human resources personnel. Absenteeism costs industry millions of pounds each year. Do you know how much it is costing your company? Would you like to become effective in reducing absenteeism? Then this is the course for you and for your managers.

Managing out of the comfort zone
This is an extremely powerful self awareness course where you will participate in management activities and self awareness activities to learn about your management behaviour and the affect you have upon your team. This module is driven by facilitation and is designed to create more questions than answers. You will leave this course with a desire to learn more and to make some immediate changes in the workplace.

Managing Performance
During this highly acclaimed course you will learn: The leader’s role in managing performance, how to attract winning ideas, how to make change work for the better, how to facilitate improved performance from team members, how to save thousands of pounds in waste, how to increase sales by releasing people potential, how to have your team members buzzing with excitement about improving performance.

Managing Strategic Change
This course is a must for ambitious managers looking for career advancement. Learn how to identify key strategic behaviours, how to achieve exceptional results fast, improve performance, motivate teams and improve profitability.

Medical World - Courses for the Medical World
Short courses that can be delivered pre surgery, lunch times etc – courses may be half hour to three hours duration and fees start at £180 plus vat.

Motivation - How to Build a Motivated Team
Proven techniques for increasing team morale and performance output.

New Manager
"Thrown in at the deep end". That’s what most new managers say when they refer to experiences of their early days in management. Very often the lack of basic information at the appointment stage results in costly mistakes, and stressed and disillusioned managers. Send your newly appointed managers on our course or seminar:“Swimming in the Deep End”

Outplacement Support
Our consultants are experienced, skilled and sensitive to the needs and feelings of our clients. Our outplacement programmes include personal support as well as group training, and includes one to one support that is face to face backed by telephone and email support. We stay with our clients until they find what they are looking for.

Outsourcing
Improve the quality of your training? Reduce training costs? Minimise the effort required for providing effective training? There are numerous benefits to outsourcing your training. Syd Strike Training Solutions can provide you with a first class outsourcing service tailored to your needs and your budget. Enjoy the benefits of letting professionals manage your training on your behalf

Positive Thinking
Change the way you think and you change the way you live and work. If positive thinking leads to positive words, then positive words lead to positive actions and positive actions become a habit and bring success. It is believed that we think around 80,000 thoughts a day and we repeat about 80% of these thoughts the following day. Positive thinking therefore must surely be essential if we are to remain focussed and successful. Invest in a short event and create a buzz in your organisation

Presentation Skills - How to deliver a first class presentation
The purpose of the course is to help you improve your presentation skills by effective preparation, practising the techniques of presenting and by receiving positive and constructive feedback and dozens of ideas to help you.

Presentation Skills (Advanced)
Are you required to deliver important presentations where influencing your audience is a key objective? You will learn the skills you require and you will enjoy the reward of experiencing visible and measurable progress.

Report Writing
To give delegates the skills to produce reports that will enhance their images as professional Human Resources Managers. Delegates will bring samples of their work to be used as working documents during the training course.

Secretarial courses
Make sure your secretarial support is trained and equipped to present your company with a professional presence. We offer a range of secretarial courses with OCR accreditation.

Selection Interview Skills
You can improve your selection interview process by giving your interviewers 'up to date' effective interview skills. You can learn how to interview confidently, know when candidates are not telling the truth, know how to identify the best candidates and make an objective decision.

Selling Skills
Would you like to double your sales? Our sales trainers have a wealth of experience in sales and marketing. We can offer sales support for group or individual needs.

Supervisor / Team Leader (Releasing Supervisor Potential)
Turn your supervisors into leaders and valuable members of your leadership team. Send them on a dynamic one day training event that will transform their working lives and release potential into your organisation.

Team Building
Our range of bespoke team building courses include; understanding team roles, team development, creating win win teams, team bonding, away days, fun and creative team building sessions, developing understanding and cooperation between team members.

Telephone Skills
Improve customer care and telephone handling in your organisation. A great course for people who are required to receive front line telephone enquiries, take important messages and deal with problems and complaints.

Time Management
This course is designed to assist and equip busy managers and staff who will enjoy the benefits of receiving tips and techniques to become more organised and efficient.

Train the Trainer
Our trainers are masters in their own rights having trained delegates to ITD level (Institute of Training and Development) and pioneers in designing fresh and creative training programmes that guarantee results. Our programmes include:

•	Trainer (Intro Day)
•	Trainer Key Skills
•	Craft Trainer/ Instructional Techniques
•	Games for trainers
•	Training mentor scheme

Walk Through Seminars
Would you like to get your managers trained but time and money are tight? Take all of the information you need in a short two hour seminar designed to give you maximum information quickly and effectively. This is an ideal forum for busy managers and team leaders who need to conduct key meetings and would benefit from receiving essential information, a quick guide, answers to questions or a check list. We can deliver the seminar at your premises at a time that suits your business and there are no restrictions on numbers. You may enjoy the benefits of our ‘Walk through days’ from as little as £300.00 per seminar, with no restriction on numbers.

We deliver training across the whole of the UK and Ireland, including London, Manchester, Birmingham, Edinburgh, Newcastle and Dublin.