Management Development - Skills Training - Syd Strike Training Solutions

Syd Strike Training Solutions specialise in people skills and performance management training. Our bespoke skills and motivation courses are designed to meet your precise needs.

Our strength is our unique solutions to resolve your people and performance issues. Our solutions range from consultation and advice, coaching, audits as well as motivation and skills training.

Our training covers all levels of personnel from director and senior management level to supervisory and operational level.

You can benefit from a whole range of solutions including executive coaching, HR and trainer mentoring, and courses in leadership, team building, communication, customer care or employment law. We have assisted numerous companies in achieving Investors in People (IIP).

View our range of in-company training courses:

For full details on all the courses we offer, please click on the titles below:

Appraisal Skills
•	Learning to prepare for appraisal interviews
•	Techniques of conducting review interviews including:
	questioning skills, self appraisal, feedback skills, tackling difficult issues, identifying training needs, documentation, goal setting, improving performance, follow up

Assertiveness
During this fast moving course delegates will learn:
•	Truly assertive behaviour, the power of cooperation, how to gain self confidence, coping with aggression, and hostility, saying no, the broken record technique, dealing with pressure, listening skills, dealing with difficult people, speaking up, treating others as they should be treated, withdrawing is a skill, negotiating – the basics, managing stress, creating 'WinWin' situations, self esteem, how to be effective

Coaching Skills
•	Learn how to be an effective coach.
•	Learn coaching and mentoring skills, how to become a motivational coach, Learn about executive coaching and facilitation skills

Complaint Handling
For all front line staff – this course will help you learn how to provide excellent customer service, how to avoid complaints, how to diffuse potentially hostile situations, how to turn complaints into sales.

Customer Care
This fast moving, motivational course will provide your employees with: 10 reasons to be motivated for customer service, ideas and reasons to think positively, skills and motivation to use positive thinking for company and personal success, 7 key skills for providing excellent customer service, skills to turn complaints into sales.

Diversity
Learn how you the manager can avoid inadvertently discriminating in the workplace, how to protect disadvantaged or under-represented groups within the workplace, effective methods for ensuring your team members operate with equality and fairness, how to develop a strategic and operational approach to the management of diversity, equality & discrimination.

Leadership
We provide a range of leadership modules including, focussed leadership, customer focussed leadership, motivational leadership, team building, influencing, communication skills, problem solving skills and more.

Leadership (How to put zip in your team)
You will learn: how to lead by positive example, what motivates the 21st century workforce, how to eliminate de motivators, dozens of ideas for improving performance and motivation, pitfalls to avoid, how to encourage ideas from the team, delegations skills, how to facilitate negative people into becoming positive team members, the ZIP factor.

Managing Performance
During this highly acclaimed course you will learn: The leader’s role in managing performance, how to attract winning ideas, how to make change work for the better, how to facilitate improved performance from team members, how to save thousands of pounds in waste, how to increase sales by releasing people potential, how to have your team members buzzing with excitement about improving performance.

Managing Strategic Change
This course is a must for ambitious managers looking for career advancement. Learn how to identify key strategic behaviours, how to achieve exceptional results fast, improve performance, motivate teams and improve profitability.

How to Build a Motivated Team
Proven techniques for increasing team morale and performance output

Presentation Skills - How to deliver a first class presentation
The purpose of the course is to help you improve your presentation skills by effective preparation, practising the techniques of presenting and by receiving positive and constructive feedback and dozens of ideas to help you.

Presentation Skills (Advanced)
Are you required to deliver important presentations where influencing your audience is a key objective? You will learn the skills you require and you will enjoy the reward of experiencing visible and measurable progress.

Report Writing
To give delegates the skills to produce reports that will enhance their images as professional Human Resources Managers. Delegates will bring samples of their work to be used as working documents during the training course.

Selection Interview Skills
You can improve your selection interview process by giving your interviewers 'up to date' effective interview skills. You can learn how to interview confidently, know when candidates are not telling the truth, know how to identify the best candidates and make an objective decision.

Supervisor / Team Leader (Releasing Supervisor Potential)
Turn your supervisors into leaders and valuable members of your leadership team. Send them on a dynamic one day training event that will transform their working lives and release potential into your organisation.

Team Building
Our range of bespoke team building courses include; understanding team roles, team development, creating win win teams, team bonding, away days, fun and creative team building sessions, developing understanding and cooperation between team members.

Telephone Skills
Improve customer care and telephone handling in your organisation. A great course for people who are required to receive front line telephone enquiries, take important messages and deal with problems and complaints.

Time Management
This course is designed to assist and equip busy managers and staff who will enjoy the benefits of receiving tips and techniques to become more organised and efficient.

Train the Trainer
Our trainers are masters in their own rights having trained delegates to ITD level (Institute of Training and Development) and pioneers in designing fresh and creative training programmes that guarantee results.

Our programmes include:

•	Trainer (Intro Day)
•	Trainer Key Skills
•	Craft Trainer/ Instructional Techniques
•	Games for trainers
•	Training mentor scheme

We deliver training across the whole of the UK and Ireland, including London, Manchester, Birmingham, Edinburgh, Newcastle and Dublin.