Delivering Amazing Customer Care in the 2020s

It can take weeks, months and even years to win a new customer and them just one flippant comment from an employee or a bad customer experience, or a complaint badly handled to lose a customer forever.

Amazing customer service delivered by Amazing Employees comes from investment in recruitment, leadership and staff training

Every day you put your customers in the hands of three types of employees …

Slugs , Donkeys and Cheetahs

How do you make sure you have the cheetahs, the very best looking after your customers?

These are the headlines

Let’s talk about the detail 

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Thought
Lao Tzu

Around 500BC Lao Tzu is believed to have written the Tao Teh Ching

He wrote:
A leader is best when people barely know that he exists,
Not so good when people obey and acclaim him,
Worst when they despise him.
Fail to honour people, they fail to honour you:
But of a good leader, who talks little, when his work is done, his aim fulfilled, they will all say ...

"We did this ourselves"

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