TURN COMPLAINTS INTO COMPLIMENTS AND SALES TURN BAD REVIEWS TO EXCELLENT
A complaint isn’t always a complaint!
Learn the difference between complaints, feedback, issues and grumbles … AND
Turn issues and grumbles into compliments
Complaint handling requires interpersonal skills and these can be learned
Avoid the ‘Sorry’ trap
Resolve issues quickly and use WOWs to bring the smile back
Don’t throw money back at the customer – that’s usually not the answer
And there’s so much more
These are the headlines …
Let’s talk about the detail
Give us a call 01642 760028 07966 486546
