TURN COMPLAINTS INTO COMPLIMENTS AND SALES TURN BAD REVIEWS TO EXCELLENT

A complaint isn’t always a complaint!

Learn the difference between complaints, feedback, issues and grumbles  … AND

Turn issues and grumbles into compliments

Complaint handling requires interpersonal skills and these can be learned

Avoid the ‘Sorry’ trap

Resolve issues quickly and use WOWs to bring the smile back

Don’t throw money back at the customer – that’s usually not the answer

And there’s so much more

These are the headlines …

Let’s talk about the detail 

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Thought
Positive thinking is about more than the thoughts that you have. It is an entire approach to life. It means focusing on the positives in any situation rather than the negatives. It means thinking well of yourself rather than constantly putting yourself down. It means thinking well of others, dealing with them in a positive way. It means expecting the best from the world, trusting it will provide.

SUSAN QUILLIAM

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