Wakefield Metropolitan District Council have enjoyed numerous training events delivered by Syd Strike Training Solutions including unique leadership programmes for the Benefits Department and Facilities Department. Syd Strike delivered a number of leadership modules designed specifically for the departments commencing with ‘The Dynamic Duo’. Syd believes that a great part of successful leadership is the effective partnership between the manager and the supervisor or team leader and so he commences his training programme with ideas, techniques and advice to create powerful and meaningful leadership partnerships. During the training managers and team leaders worked together to implement the learning from the courses and workshops to put in place key performance indicators to measure the success of the programme.
Melissa Mallaby, Benefits Manager said that this was an extremely important programme as she believed that good leadership would be the key to providing citizens with a first class service. Syd and Melissa, with assistance and guidance from John Ward, Learning and Development Manager invested a great deal of time and effort into tailoring the courses to meet the specific needs of the Council leadership team.
In addition to the leadership modules managers and team leaders were able to benefit from one to one coaching and all team members from both departments participated in some ‘Festive Team Building’ where they were introduced to some of the principles and ideas covered during the leadership training.
Some of the modules covered were:
Dynamic Duo (The partnership model), focussed and customer focussed leadership, Performance management, communication, problem solving and decision making.
Melissa Mallaby commented that
"The programme has been successful on a number of levels, the opportunity for shared learning has allowed managers and team leaders to develop together as by working together outside of the office they gained knowledge, understanding, and appreciation. Syd’s own work experience and his particularly positive and enthusiastic delivery style have significantly contributed to this progress. He makes the sessions fun and enjoyable, he has a gift of making the theory interesting as well as practical (and certainly no ‘death by power-point’) but equally ensures the important messages are not avoided and are clear. Syd also challenges thinking and behaviour in an honest but not confrontational way...
This programme and particularly Syd’s skilled techniques and guidance has provided everyone undertaking it, the opportunity to recognise how much their individual and collective behaviour affects the culture of the service and the behaviour of the people they work with and manage. The success we have had so far has been in improved relationships with our teams, improved communication, creating a service that is more innovative, that recognises and appreciates the need for change. This has also been a contributing factor in increasing productivity and delivering continuous improvement."
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