This event is so different from anything else you have ever experienced. You will be able to send your managers and front line staff along knowing that they will learn key customer service skills, complaint handling skills and will know how to turn complaints into sales.
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10 reasons to be motivated for customer service |
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Three key competencies for front line staff |
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- Customer service
- Efficiency
- Professionalism |
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Positive Thinking – How to use positive thinking for company and personal success |
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7 key skills for providing excellent customer service |
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How to turn complaints into sales |
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How to diffuse potentially hostile situations |
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How managers and front line staff can work together to deal effectively with complaints |
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How managers and front line staff can work together to turn complaints into sales |
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A positive effect on sales and revenue |
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Positive behaviour and culture change |
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Managers and team members feeling more confident when handling complaints |
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Satisfied customers |
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Repeat business |
