CPD

Communication Skills

Communication is a wide area to cover. We design communication skills courses to suit individual needs of our clients. The following topics provide you with information to help you decide what is appropriate for your company. We will discuss your requirements with you and design a bespoke course or seminar for your company.

Topic

Content

Style

Understanding communication

•	Definitions
•	Communication models
•	Four stages in communication

Communication activity, group work and trainer input

Choosing an appropriate medium

•	How to decide the appropriate medium

Communication activity and group
discussion

Verbal communication

•	Briefing skills
•	Positive language
•	Checking understanding

Practical activities and small group discussions

Listening skills

•	Active listening skills
•	Techniques
•	Pitfalls to avoid

Listening activity, fun listening test, listening skills check up, listening skills model and practice

Emails

•	Understanding the benefits and disadvantages
•	Tips and ideas for effective use of emails
•	How to be more effective with emails
•	The assertive email activity – how to ensure emails are assertive and not aggressive

Examining existing emails and analysing them, discussion and sharing to make email use more effective, tips and ideas from the trainer

Non verbal communication

•	How to read and understand body language
•	Core patterns
•	How to keep personal body language positive

Trainer input, activities

Telephone skills

•	Correct way to answer
•	Taking a message
•	Call backs
•	Voice
•	Dealing with difficult callers
•	Telephone power – making the telephone work for you

Practical sessions with option of using telephone coach system, small group practise

Written communication

•	5 key considerations
•	How to avoid causing offence
•	Getting the point across effectively
•	Working with the corporate image in mind
•	Grammar
•	Proof reading

Various practical activities and exercises

Communicating assertively

•	Understanding assertive, aggressive and submissive communication
•	How to confront and correct assertively
•	Dealing with ‘difficult’ people

Group work and plenary, assertive models, small group practice

Meeting Skills (making meetings work)

•	Preparation and communication
•	Choosing to have a meeting
•	Choosing not have a meeting
•	What is an effective meeting?
•	The role of the chair person
•	Skills practice and feedback
•	The role of meeting members
•	Action Action Action
•	Minutes
•	Follow up and making things happen
•	The Five Ives and how to make meetings more collaborative

The duration and style is optional based on your needs, budget and time. We have programmes that involve:

•	Discussion and group work
•	Practice with peer and trainer feedback
•	Practice with video feedback

We also provide a consultation service where our consultant will provide an audit of your meetings and/or communication and make recommendations for more improved and efficient ways of working

Bespoke Training Courses

The above course outline is provided as a sample. We tailor all our courses to suit your company's individual needs

Click here to request further information on this course

For more information, please contact Christina on 01642 767913

Or call Syd direct on 07966 486546

Or email info@sydstrike.co.uk