Communication is a wide area to cover. We design communication skills courses to suit individual needs of our clients. The following topics provide you with information to help you decide what is appropriate for your company. We will discuss your requirements with you and design a bespoke course or seminar for your company.
Topic |
Content |
Style |
| Understanding communication |
| • |
Definitions |
| • |
Communication models |
| • |
Four stages in communication |
|
Communication activity, group work and
trainer input |
| Choosing an appropriate medium |
| • |
How to decide the appropriate medium |
|
Communication activity and group
discussion |
| Verbal communication |
| • |
Briefing skills |
| • |
Positive language |
| • |
Checking understanding |
|
Practical activities and small group discussions |
| Listening skills |
| • |
Active listening skills |
| • |
Techniques |
| • |
Pitfalls to avoid |
|
Listening activity, fun listening test, listening skills check up, listening skills model and practice |
| Emails |
| • |
Understanding the benefits and disadvantages |
| • |
Tips and ideas for effective use of emails |
| • |
How to be more effective with emails |
| • |
The assertive email activity – how to ensure emails are assertive and not aggressive |
|
Examining existing emails and analysing them, discussion and sharing to make email use more effective, tips and ideas from the trainer |
| Non verbal communication |
| • |
How to read and understand body language |
| • |
Core patterns |
| • |
How to keep personal body language positive |
|
Trainer input, activities |
| Telephone skills |
| • |
Correct way to answer |
| • |
Taking a message |
| • |
Call backs |
| • |
Voice |
| • |
Dealing with difficult callers |
| • |
Telephone power – making the telephone work for you |
|
Practical sessions with option of using telephone coach system, small group practise |
| Written communication |
| • |
5 key considerations |
| • |
How to avoid causing offence |
| • |
Getting the point across effectively |
| • |
Working with the corporate image in mind |
| • |
Grammar |
| • |
Proof reading |
|
Various practical activities and exercises |
| Communicating assertively |
| • |
Understanding assertive, aggressive and submissive communication |
| • |
How to confront and correct assertively |
| • |
Dealing with ‘difficult’ people |
|
Group work and plenary, assertive models, small group practice |
| Meeting Skills (making meetings work) |
| • |
Preparation and communication |
| • |
Choosing to have a meeting |
| • |
Choosing not have a meeting |
| • |
What is an effective meeting? |
| • |
The role of the chair person |
| • |
Skills practice and feedback |
| • |
The role of meeting members |
| • |
Action Action Action |
| • |
Minutes |
| • |
Follow up and making things happen |
| • |
The Five Ives and how to make meetings more collaborative |
|
The duration and style is optional based on your needs, budget and time. We have programmes that involve:
| • |
Discussion and group work |
| • |
Practice with peer and trainer feedback |
| • |
Practice with video feedback |
We also provide a consultation service where our consultant will provide an audit of your meetings and/or communication and make recommendations for more improved and efficient ways of working |
