How to Manage Complaints

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Syd Strike
Training Solutions Ltd
Registered in England & Wales No: 5401426
Registered Office:
Yarm House, 2 Hawkridge Close, Stockton, TS17 0QS, UK

Tel: (01642) 767913

Training Resources available from Syd Strike Training Solutions

Syd Strike Training Solutions
Enhancing business performance by
releasing people potential

How can we help you?

How to Manage Complaints (Manuals) - CD-ROM
(£49.99+VAT)

The course includes a model for dealing effectively with complaints, case studies, role-play and action planning.

   Trainer guidelines
   A model for effectively dealing with complaints
   Case studies
   Role play activities
   Course handouts

Training consists of games, discussion and group activities - all of which can be delivered using materials readily available in the office or from the local store. No additional expense is required.

Click here to order